Privacy Policy

This policy should be read together with our Terms of Service.

Overview

MJSB Group Pty Ltd (ABN 86 703 440 591) provides professional business and consulting services from Melbourne VIC, Australia. We are committed to protecting the privacy of the personal information we collect and hold, and to handling it in accordance with the Privacy Act 1988 (Cth) and the thirteen Australian Privacy Principles (APPs) contained in that Act.

This policy explains the kinds of personal information we collect, how we collect and use it, who we disclose it to, and how you can access or correct it. It applies to personal information collected through this website, mjsbgroupau.website, and through our dealings with clients, suppliers and prospective clients. By using this website or engaging our services, you agree to the handling practices described here.

Information we collect

The kinds of personal information we commonly collect and hold include:

• your name, business name, position and contact details, including your email address;
• the content of enquiries, quote requests and other correspondence you send to us;
• information about your business needs, objectives and circumstances that is relevant to an engagement;
• billing and invoicing details supplied in connection with our services; and
• technical information about visits to this website, such as pages viewed, referring site, browser type and device type.

We do not ordinarily collect sensitive information (such as health, racial or political information). If you choose to provide sensitive information to us, we handle it in accordance with the APPs and use it only for the purpose for which you gave it to us, or as otherwise permitted by law.

How we collect it

We collect personal information in three main ways:

• Directly from you — through the forms on this website, by email, during video calls and in person at meetings.
• From third parties — for example, when a referrer passes your details to us with your knowledge, or where a client authorises us to contact a colleague within their organisation.
• Automatically — through cookies and similar technologies when you browse this website.

Where it is reasonable and practicable, we collect personal information directly from you. We only collect information that is reasonably necessary for our functions and activities.

How we use it

We use personal information to:

• respond to enquiries and prepare quotes, proposals and engagement documents;
• provide professional business and consulting services to our clients;
• administer client relationships, including invoicing, record keeping and project communication;
• improve the content, performance and security of this website; and
• send service updates or marketing communications only where you have opted in — every message we send includes a simple way to opt out.

We will not use or disclose your personal information for an unrelated secondary purpose without your consent, unless an exception under the APPs applies or the use is required or authorised by law.

Disclosure

We do not sell, rent or trade personal information. We may disclose it to:

• service providers who help us operate our business — such as website hosting, email delivery, cloud storage and accounting software providers — under confidentiality and privacy obligations;
• professional advisers, including accountants, auditors and lawyers, where reasonably required for our business operations;
• government bodies, regulators or courts where disclosure is required or authorised by law.

We take reasonable steps to ensure that any recipient handles your personal information in accordance with the APPs and this policy.

Cookies and analytics

This website uses cookies and similar technologies to remember preferences and to understand, in aggregate, how visitors use the site. This helps us improve navigation, content and performance. You can configure your browser to refuse cookies or to alert you when they are used, and most of this website remains viewable if you decline them.

Security and retention

We take reasonable steps, consistent with APP 11, to protect the personal information we hold from misuse, interference, loss and unauthorised access, modification or disclosure. Measures include limiting access to personnel who need it to perform their duties, using reputable cloud service providers, and applying password, access-control and device-security practices.

We retain personal information only for as long as it is needed for the purposes described in this policy, or as required by law — including Australian taxation and corporate record-keeping requirements. When information is no longer required, we take reasonable steps to destroy it or de-identify it.

Overseas disclosure

Some of the service providers we use may store or process information on servers located outside Australia. Where that occurs, we take reasonable steps, consistent with APP 8, to ensure the recipient does not breach the APPs in relation to that information.

Access and correction

Under APP 12 and APP 13, you may request access to the personal information we hold about you, and ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. To make a request, email ceo@mjsbgroupau.website. We will respond within a reasonable period. There is no charge for making a request, although we may charge our reasonable costs for providing a copy of the information.

Complaints and contact

If you have a question about this policy, or believe we have breached the Australian Privacy Principles, please email ceo@mjsbgroupau.website. We take every complaint seriously and will acknowledge and respond to you within 30 days. If you are not satisfied with our response, you may raise the matter with the Office of the Australian Information Commissioner (OAIC) via oaic.gov.au.

Changes to this policy

We may update this policy from time to time to reflect changes in the law, technology or our operations. The current version is always published on this page. This policy was last updated on 1 July 2025.